Shipping & Returns
Please refer to your receipt for our return policy. Items on sale are NOT returnable, if you send them back you may not get a refund on them. Seasonal Items will be marked on your receipt as well and may be returned unopened within 7 days. Regular items can be returned within 30 days. When returning an order that had been placed with free shipping, and you keep less than $75 worth, we refund you less our shipping cost.
You can ship your return to our location 303 Prospect Street Inwood NY 11096. You can also contact us at orders@Doubleheaderusa.com and ask for a shipping return label (we deduct the cost of the label from your return refund).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
We currently only ship to US locations.
When you place an order, we will estimate shipping for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.